Contact us within 7 days of delivery with your order number and clear photos. Approved transit-damage claims have no restocking fee, and we will arrange the appropriate replacement, refund, or return instructions.
1. Return window
Contact us within 30 days after delivery to request a return authorization. Do not mail an item back before receiving instructions. Unauthorized returns may be delayed or refused to the extent permitted by law.
2. Items damaged in transit
If a case arrives broken, cracked, crushed, or otherwise unusable because of shipping damage, notify us within 7 days of delivery. Please keep the item and packaging and provide the order number, a description of the problem, and clear photographs of the item and package.
After review, we may provide a replacement, refund, or prepaid return instructions. Approved transit-damage claims are not charged a restocking fee. We may not require return of an item when the evidence is sufficient, but please do not discard it until the claim is resolved.
3. Wrong item or fulfillment error
If we sent the wrong product or quantity, contact us promptly. Approved fulfillment-error returns are not charged a restocking fee, and we will provide appropriate return or replacement instructions.
4. Other approved returns
An eligible return for a reason other than transit damage or our fulfillment error is subject to a 30% restocking fee, deducted from the merchandise refund. To qualify, the item must be unused, undamaged, complete, and returned in its original packaging in resalable condition within the authorized window.
The customer is responsible for return shipping and safe packaging for these returns. Original shipping charges are non-refundable unless required by law. We recommend using a trackable shipping method because we cannot issue a refund for a return we do not receive.
5. Items that are not returnable
Except where required by law or covered by the transit-damage or fulfillment-error sections above, we do not accept returns of:
- Custom-printed, personalized, altered, or specially manufactured items.
- Used, scratched, cracked, incomplete, or customer-damaged products.
- Items missing trays, inserts, sleeves, hubs, packaging, or other included components.
- Items marked final sale or clearance as non-returnable before purchase.
- Items returned after the approved return window.
6. Refunds
We inspect authorized returns after receipt. If approved, we will issue the applicable refund to the original payment method, less any disclosed 30% restocking fee and non-refundable charges. We generally issue the refund within 7 business days after inspection; your bank or payment provider may need additional time to post it.
A restocking fee does not apply to a full refund required because an order was not shipped, was lawfully cancelled after a shipping delay, or must otherwise be fully refunded under applicable law.
7. Exchanges
When available, the fastest exchange process may be to return the eligible item under this policy and place a separate order for the correct product. For shipping damage or our error, contact us before ordering a replacement so we can assist without an avoidable fee.
8. Start a return
Email support@replacementcases.com or call (503) 660-8365. Include your order number, the product, the reason for return, and photos when the item arrived damaged or incorrect.
Return address and authorization instructions will be provided after review. Please wait for return instructions before mailing merchandise.
9. Your legal rights
This policy does not limit any right or remedy that cannot be waived under applicable consumer-protection law.